Terms and conditions of use

ONLINE STORE TERMS AND CONDITIONS

§ 1. DEFINITIONS

  1. Online Store — the online store available at www.salonled.pl, operated by the Seller.
  2. Terms and Conditions — these terms and conditions of the Online Store, as referred to in Article 8 of the Polish Act of 18 July 2002 on the Provision of Electronic Services.
  3. Seller — Salon Led spółka z ograniczoną odpowiedzialnością, a Polish limited liability company with its registered office at ul. Mokra Strona 12A, 36-020 Tyczyn, entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court in Rzeszów, 12th Commercial Division of the National Court Register, under KRS number 0000732977, tax identification number (NIP): 8133781242, statistical identification number (REGON): 380303750; correspondence address: ul. Mokra Strona 12A, 36-029 Tyczyn; email: sklep@salonled.pl; telephone: +48 694 000 777; entered in the BDO register (the Database on Products, Packaging and Waste Management maintained by the Marshal of the Podkarpackie Voivodeship) under registration number 000119068.
  4. Buyer — a Consumer or Business Customer who uses the services provided electronically by the Seller through the Online Store or enters into a Sales Contract with the Seller.
  5. Consumer — a consumer within the meaning of Article 221 of the Polish Act of 23 April 1964 — the Civil Code, namely a natural person with full legal capacity or, where permitted by law, limited legal capacity, who enters into a Sales Contract with the Seller or uses the services provided electronically by the Seller for purposes not directly related to that person's business or professional activity.
  6. Business Customer — an entrepreneur within the meaning of Article 431 of the Civil Code, namely a natural person, legal person or organisational unit without legal personality to which the law grants legal capacity, conducting business or professional activity in its own name, who enters into a Sales Contract with the Seller or uses the services provided electronically by the Seller.
  7. Registration Form — the form available in the Online Store that enables an Account to be created.
  8. Account — a collection of resources within the Seller's IT system, identified by an individual username and password assigned to the Buyer, in which the Buyer's data, including information about Orders placed, is stored. Creating an Account requires the Buyer to complete the Registration Form.
  9. Order Form — the form available in the Online Store that enables the Buyer to place an Order and have it fulfilled, either after creating an Account or without creating one.
  10. Order — a declaration of intent made by the Buyer, constituting an offer to enter into a Sales Contract with the Seller.
  11. Sales Contract — a contract for the sale of Goods within the meaning of the Civil Code, concluded remotely between the Seller and the Buyer through the Online Store, in the Polish language.
  12. Basket — a virtual tool that enables the Buyer to collect selected Goods before purchasing them and calculate their total value. When selecting Goods, the Buyer may freely manage the contents of the Basket by adding or removing Goods.
  13. Goods — movable items available in the Online Store that are the subject of a Sales Contract.
  14. Proof of Purchase — a fiscal receipt or VAT invoice issued by the Seller confirming the conclusion of a Sales Contract.
  15. Promotion — a price discount available for a strictly defined period on selected Goods that may be the subject of a Sales Contract, or another benefit offered to the Buyer in connection with entering into a Sales Contract or creating an Account.
  16. Newsletter — a service provided electronically by the Seller, subject to the Buyer's prior consent, whereby the Buyer automatically receives key information, including commercial information relating to the Online Store, at the email address provided by the Buyer.
  17. Materials — photographs of Goods and other materials, including texts, graphics, logos and source code, constituting works within the meaning of the Polish Act of 4 February 1994 on Copyright and Related Rights, published in the Online Store and owned by the Seller or used by the Seller with the consent of the third party holding the intellectual property rights to those Materials.
  18. Privacy Policy — the document available in the Online Store that sets out the rules governing the Seller's processing of personal data within the Online Store and fulfils the Seller's information obligations under personal data protection legislation.
  19. Appendix No. 1 (Complaint Form) — the model form attached to these Terms and Conditions that enables a complaint to be submitted as referred to in § 8.
  20. Appendix No. 2 — the model notice of withdrawal from a Sales Contract attached to these Terms and Conditions, as referred to in § 10.
  21. Civil Code — the Polish Act of 23 April 1964 — the Civil Code.
  22. Consumer Rights Act — the Polish Act of 30 May 2014 on Consumer Rights.

§ 2. GENERAL PROVISIONS

  1. These Terms and Conditions apply to Sales Contracts and other services provided by the Seller through the Online Store.
  2. The services provided electronically by the Seller through the Online Store enable the Buyer to:
    1. enter into Sales Contracts in accordance with these Terms and Conditions;
    2. create and maintain an Account in the Online Store;
    3. receive the Newsletter;
    4. use other services available in the Online Store.
  3. Announcements, advertisements, price lists and other information about Goods published in the Online Store shall be treated as an invitation to enter into a Sales Contract, in accordance with Article 71 of the Civil Code.
  4. The Online Store sells Goods within the Republic of Poland and to other countries within the European Union, subject to prior contact with the Seller to confirm whether delivery of the Order is possible.
  5. All Goods available in the Online Store are genuine, brand new, free from defects and compliant with applicable standards, requirements and legal provisions.
  6. The Seller exercises the utmost care when fulfilling Sales Contracts and Orders.
  7. Promotions may be organised in the Online Store in accordance with rules specified and made publicly available by the Seller in the Online Store.
  8. When announcing a reduction in the price of goods or services, the Seller displays, alongside the reduced price, the lowest price applicable during the 30 days preceding the reduction. If particular Goods have been offered for sale for less than 30 days, the Seller displays, alongside the reduced price, the lowest price applicable between the date on which those Goods were first offered for sale and the date of the reduction.
  9. The periods referred to in the preceding paragraph do not apply to Goods that deteriorate rapidly or have a short shelf life. For such Goods, the Seller displays, alongside the reduced price, the price applicable before the first reduction.
  10. These Terms and Conditions are not intended to exclude or restrict any rights granted to a Buyer who is a Consumer under mandatory provisions of law, including, in particular, the Civil Code and the Consumer Rights Act. If these Terms and Conditions conflict with those provisions, the provisions of law shall prevail.
  11. The provisions of these Terms and Conditions concerning Consumers also apply to a Business Customer who is a natural person conducting business activity entered in the Central Register and Information on Economic Activity (CEIDG), where that person enters into a Sales Contract directly related to their business activity but the content of the Sales Contract indicates that it is not of a professional nature for that person. Whether a transaction is of a professional nature shall be assessed, in particular, on the basis of the scope of business activity recorded in CEIDG using Polish Classification of Activities (PKD) codes. The second sentence of Article 558 § 1, Article 563 and Article 567 § 2 of the Civil Code shall not apply to such a Buyer.
  12. Effective use of the Online Store requires a device, such as a computer, telephone, tablet or other mobile device; an up-to-date web browser, such as Internet Explorer, Mozilla Firefox, Opera, Google Chrome, Safari or another browser; a keyboard or other input device enabling electronic forms to be completed correctly; a stable internet connection; and an active email account.

§ 3. RULES FOR USING THE ONLINE STORE

  1. The Buyer must use the Online Store in accordance with applicable law, principles of social conduct and good practice, respecting the personal rights and intellectual property rights of third parties.
  2. The Buyer must not take any action that could interfere with the proper operation of the Online Store. In particular, the Buyer must not:
    1. interfere with the content or graphical elements of the Online Store;
    2. publish unlawful content in the Online Store;
    3. introduce harmful data into the Online Store's IT system, particularly malicious software such as viruses, spyware or similar files;
    4. use the Online Store for purposes other than its intended purpose, including sending spam or similar messages or conducting any business, commercial, advertising or promotional activity on their own behalf within the Online Store.
  3. When completing the Registration Form or Order Form, the Buyer must read and accept these Terms and Conditions and the Privacy Policy.
  4. When using the Online Store, the Buyer must provide accurate and truthful data and information necessary to create an Account or conclude and perform a Sales Contract.
  5. It is prohibited to submit third parties' personal data through the Online Store without their consent. For natural persons who do not have full legal capacity, consent must be given by their statutory representatives or legal guardians.
  6. The Buyer and any other person accessing the Online Store must refrain from copying, modifying, distributing, reprinting, transmitting or otherwise using the Materials published in the Online Store, particularly for marketing, commercial or profit-making purposes, without the written consent of the Seller or the third party holding the intellectual property rights to those Materials. This restriction does not apply to permitted use under the Polish Act of 4 February 1994 on Copyright and Related Rights.
  7. A breach of the preceding paragraph may constitute a violation of law and provide grounds for civil or criminal proceedings against the persons or entities engaging in such practices.
  8. The Buyer shall be fully liable to the Seller and third parties for damage arising from:
    1. the Buyer's breach of law, including, in particular, third-party rights and these Terms and Conditions;
    2. improper or unauthorised use of the Online Store, including resulting technical problems, loss of data or other damage affecting its operation, particularly activities referred to in paragraph 3 of this section;
    3. publishing any works within the meaning of the Polish Act of 4 February 1994 on Copyright and Related Rights in the Online Store in a manner that infringes the intellectual property rights of a third party.
  9. The Buyer's liability referred to in the preceding paragraph includes compensation for damage suffered by the Seller and third parties, as well as additional costs resulting from that damage, including court fees, legal representation costs, enforcement costs and other reasonable expenses incurred by the Seller in connection with the damage and third-party claims.

§ 4. CREATING AN ACCOUNT

  1. To create an Account, the Buyer must complete the Registration Form and click the designated button.
  2. After creating an Account in the manner described above, the Buyer immediately gains access to it using an individual username and password. The Account is created for an indefinite period, and maintaining it does not create any financial obligation for the Buyer towards the Seller.

    The Account may be deleted at any time by sending a request to the Seller at sklep@salonled.pl.

§ 5. PLACING AND FULFILLING ORDERS

  1. The Buyer may place an Order:
    1. through their Account at any time, by completing the Order Form. The Buyer should complete the Registration Form to create an Account, add Goods to the Basket, complete the Order Form and confirm the Order using the designated button;
    2. at any time by completing the Order Form without creating an Account. The Buyer should add Goods to the Basket, complete the Order Form and confirm the Order using the designated button;
    3. at any time by emailing the Seller at sklep@salonled.pl. The email expressing the Buyer's intention to place an Order should identify the Goods to be included;
    4. by telephone on +48 694 000 777 or +48 799 220 777. During the telephone conversation, the Buyer should identify the Goods to be included in the Order.
  2. After an Order has been placed using one of the methods described above, the Seller shall email the Buyer confirmation that the Order has been placed and accepted for fulfilment. For an Order placed by telephone under point (d) above, the Buyer receives an activation link by email. Clicking that link confirms the Order and enables it to be accepted for fulfilment.
  3. The Sales Contract between the Seller and the Buyer is deemed concluded when the Buyer receives the email referred to in the preceding paragraph.
  4. Orders placed after 5:00 p.m. on working days from Monday to Friday, or on Saturdays, Sundays or other public holidays referred to in the Polish Act of 18 January 1951 on Public Holidays, shall be submitted for fulfilment on the next working day.
  5. A Buyer who is a Consumer may cancel an Order accepted for fulfilment until the Goods are dispatched.
  6. The Order processing time, covering the collection of the ordered Goods and preparation for dispatch, is 20 working days, subject to paragraphs 7 and 8 of this section.
  7. The processing time referred to in paragraph 6 may be extended for the duration of an event of force majeure. Force majeure means unavoidable, extraordinary, unforeseeable circumstances beyond control, whose consequences could not have been avoided despite all reasonable measures being taken.
  8. If Goods are unavailable, the Buyer shall be informed and may either agree to extend the processing time specified in paragraph 6 or cancel the unavailable Goods or the entire Order.
  9. The Seller reserves the right to cancel an Order if, despite being requested to do so, the Buyer fails within 3 days to provide missing information or fulfil requirements necessary for the Order to be processed, subject to § 6, paragraph 8.

§ 6. PAYMENTS

  1. For the fulfilment of Orders and contracts, the Seller is entitled to payment at the prices displayed in the Online Store and applicable when the Order is placed.
  2. The Seller does not apply price profiling to Buyers.
  3. Prices displayed in the Online Store are expressed in Polish zlotys (PLN) and are gross prices, including all components, VAT and customs duties. They do not include any applicable delivery costs, which are indicated before the Order is placed.
  4. The Buyer shall be informed of the total price of the Goods covered by the Order, including delivery costs, before placing the Order.
  5. Proof of Purchase is provided with every Order. For the payment methods referred to in § 6, paragraph 6, points (b), (c) and (d), the Buyer shall receive a fiscal receipt or an electronic invoice as Proof of Purchase at the email address provided in the Registration Form or Order Form, if the Buyer requests this and selects the relevant option when placing the Order.
  6. Proof of Purchase is provided with every Order in electronic form, sent to the email address provided in the Registration Form or Order Form. The Seller is not required to operate a fiscal cash register under the Regulation of the Polish Minister of Finance of 22 December 2021 on Exemptions from the Obligation to Record Sales Using Cash Registers, item 36 of the Annex to that Regulation.
  7. When placing an Order, the Buyer may choose one of the following payment methods:
    1. cash or payment card upon personal collection;
    2. standard or online bank transfer to the Seller's bank account. The Order shall not be dispatched until the full amount has been credited to the Seller's bank account;
    3. Visa, Visa Electron, MasterCard or American Express payment card. The Order shall not be dispatched until payment of the full amount has been successfully authorised;
    4. payment through PayPal or tPay. The Order shall not be dispatched until payment of the full amount has been successfully authorised;
    5. cash on delivery. The Order shall be dispatched promptly, subject to § 5, paragraphs 6 and 8.
  8. If the Buyer selects a payment method referred to in points (b)–(d) of the preceding paragraph and does not pay within 3 days of the Order confirmation date, the Seller may request payment within an additional period of at least 3 days. If the Buyer fails to comply within that period, the Seller may cancel the Order and notify the Buyer by email or telephone.
  9. If a Buyer who is a Business Customer is late in making payment, the Seller is entitled to statutory interest for late payment in commercial transactions and recovery costs in accordance with the Polish Act of 8 March 2013 on Counteracting Excessive Delays in Commercial Transactions.
  10. Online payments made through the Online Store, as referred to in paragraph 6(d) of this section, are processed through:
    1. PayPal, available at www.paypal.com, operated by PayPal Polska sp. z o.o., with its registered office at ul. Emilii Plater 53, 00-113 Warszawa, KRS: 0000289372, NIP: 5252406419, REGON: 141108225;
    2. tPay, available at www.transferuj.pl, operated by Krajowy Integrator Płatności S.A., with its registered office at ul. Św. Marcin 73/6, 61-808 Poznań, KRS: 0000412357, NIP: 7773061579, REGON: 300878437, entered as a National Payment Institution in the Payment Services Register maintained by the Polish Financial Supervision Authority under number IP27/2014.

§ 7. DELIVERY

  1. When placing an Order, the Buyer may choose one of the following methods of receiving the Goods:
    1. personal collection, subject to prior arrangement with the Seller;
    2. delivery by a courier company to the address provided by the Buyer when placing the Order.
  2. Delivery costs are calculated according to the current delivery price lists and depend on the weight and dimensions of the parcel. The Buyer shall be informed of delivery costs before placing the Order. For deliveries outside Poland, the delivery cost is determined individually based on the estimated parcel weight and destination country.
  3. The Buyer bears the delivery costs. However, the Seller shall cover delivery costs within Poland if the gross Order value exceeds PLN 1,000.
  4. The Buyer undertakes to accept delivery of the dispatched Goods.
  5. A Buyer who is a Business Customer must inspect the parcel in the courier's presence upon delivery. This obligation does not apply to a Business Customer referred to in § 2, paragraph 11.
  6. The Seller recommends that Consumers and Business Customers referred to in § 2, paragraph 11 inspect the parcel in the presence of the courier or a Polish Post employee. Failure to inspect the parcel does not prevent a complaint under § 8; however, carrying out such an inspection can significantly facilitate the complaint procedure.

§ 8. COMPLAINTS

  1. The Seller is liable to Buyers who are Consumers and Business Customers referred to in § 2, paragraph 11 for any lack of conformity of the Goods with the contract where the defect is discovered within two years of delivery, in accordance with this section.
  2. If the Goods do not conform to the contract, the Buyer may request repair or replacement. A complaint should include the Buyer's details, information about the Goods and Order, a description of the defect and the date it arose, and the remedy requested by the Buyer. The Buyer must also provide the original or a copy of the Proof of Purchase, or other evidence confirming the purchase of the Goods concerned.
  3. To facilitate the complaint procedure, the Seller provides a Complaint Form on the Online Store website, constituting Appendix No. 1 to these Terms and Conditions.
  4. Complaints should be submitted:
    1. in writing by post to: Salon Led, ul. Mokra Strona 12A, 36-020 Tyczyn, Poland;
    2. by email to: sklep@salonled.pl.
  5. The Seller undertakes to respond to the Buyer's complaint within 14 days of receipt. If the Seller does not respond within that period, the complaint shall be deemed accepted.
  6. The Seller may replace the Goods where the Buyer requests repair, or repair the Goods where the Buyer requests replacement, if bringing the Goods into conformity in the manner chosen by the Buyer is impossible or would impose disproportionate costs on the Seller. If both repair and replacement are impossible or would impose disproportionate costs, the Seller may refuse to bring the Goods into conformity with the contract.
  7. When assessing whether costs are disproportionate, all relevant circumstances shall be considered, particularly the significance of the lack of conformity, the value the Goods would have if they conformed to the contract, and any significant inconvenience to the Buyer resulting from changing the method of bringing the Goods into conformity.
  8. The Seller shall repair or replace the Goods within a reasonable time after being informed by the Buyer of the lack of conformity and without significant inconvenience to the Buyer, taking into account the nature of the Goods and the purpose for which they were purchased. The Seller shall bear the costs of repair or replacement, including postage, transport, labour and materials.
  9. The Buyer shall make the Goods available to the Seller for repair or replacement. The Seller shall collect them at its own expense.
  10. If the Goods do not conform to the contract, the Buyer may request a price reduction or declare withdrawal from the contract where:
    1. the Seller has refused to bring the Goods into conformity in accordance with paragraph 7 of this section;
    2. the Seller has not brought the Goods into conformity with the contract;
    3. the lack of conformity persists despite the Seller's attempt to bring the Goods into conformity;
    4. the lack of conformity is sufficiently serious to justify an immediate price reduction or withdrawal from the contract without first exercising the rights described in paragraph 3 of this section;
    5. it is clear from the Seller's statement or the circumstances that the Seller will not bring the Goods into conformity within a reasonable time or without significant inconvenience to the Buyer.
  11. The reduced price must bear the same proportion to the contractual price as the value of the non-conforming Goods bears to the value the Goods would have if they conformed to the contract.
  12. The Seller shall reimburse amounts due as a result of a price reduction without undue delay and no later than 14 days after receiving the Buyer's declaration requesting a price reduction.
  13. The Buyer may not withdraw from the contract if the lack of conformity is minor. A lack of conformity referred to in Article 43b of the Consumer Rights Act is presumed to be significant.
  14. If the lack of conformity concerns only some of the Goods delivered under the contract, the Buyer may withdraw from the contract in respect of those Goods and any other Goods purchased together with them if the Buyer cannot reasonably be expected to retain only the conforming Goods.
  15. Upon withdrawal from the contract, the Buyer shall return the Goods to the Seller without undue delay, at the Seller's expense. The Seller shall refund the price without undue delay and no later than 14 days after receiving the Goods or proof that they have been returned.
  16. The Seller shall refund the price using the same payment method used by the Buyer, unless the Buyer expressly agrees to another method that does not involve any costs for the Buyer.
  17. This section does not apply to Business Customers, except those referred to in § 2, paragraph 11. The Seller's liability under the statutory warranty for defects (rękojmia) towards Buyers who are Business Customers is excluded in its entirety.

§ 9. WITHDRAWAL FROM THE SALES CONTRACT

  1. A Buyer who is a Consumer or a Business Customer referred to in § 2, paragraph 11 may withdraw from a Sales Contract concluded at a distance, without giving any reason, within 14 days of receiving the Goods, unless an exception specified in paragraph 9 of this section applies.
  2. To exercise this right, the Buyer must submit a notice of withdrawal within the above period:
    1. in writing by post to: Salon Led, ul. Mokra Strona 12A, 36-020 Tyczyn, Poland;
    2. by email to: sklep@salonled.pl.
  3. To facilitate withdrawal, the Seller provides a model withdrawal form on the Online Store website, constituting Appendix No. 2 to these Terms and Conditions.
  4. When withdrawing from a Sales Contract, the Buyer must return the Goods together with the original or a copy of the Proof of Purchase, or other evidence confirming their purchase, within 14 days of submitting the notice of withdrawal. Returns sent at the Seller's expense or cash on delivery will not be accepted.
  5. The Buyer bears the cost of returning the Goods.
  6. The Buyer is liable for any diminished value of the Goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
  7. The Seller shall refund the price of the Goods and the delivery costs paid by the Buyer at the time of purchase, excluding any additional costs resulting from the Buyer's choice of a delivery method other than the least expensive method offered by the Seller, no later than 14 days after being informed of the withdrawal.
  8. The Seller shall issue the refund using the same payment method used by the Buyer to purchase the Goods, unless the Buyer expressly agrees to another refund method.
  9. The right of withdrawal described in this section does not apply to:
    1. service contracts where the Seller has fully performed the service with the Buyer's express consent, provided the Buyer was informed before performance began that the right of withdrawal would be lost once the Seller had fully performed the service, and the Buyer acknowledged this;
    2. contracts where the price or remuneration depends on fluctuations in the financial market beyond the Seller's control that may occur before the withdrawal period expires;
    3. Sales Contracts for non-prefabricated Goods made to the Buyer's specifications or intended to meet the Buyer's individual needs;
    4. Sales Contracts for Goods that deteriorate rapidly or have a short shelf life;
    5. Sales Contracts for Goods supplied in sealed packaging that cannot be returned for health protection or hygiene reasons once unsealed, where the Buyer has opened the packaging after delivery;
    6. Sales Contracts for Goods that, by their nature, become inseparably mixed with other items after delivery;
    7. Sales Contracts for alcoholic beverages whose price was agreed when the contract was concluded, whose delivery can take place only after 30 days, and whose value depends on market fluctuations beyond the Seller's control;
    8. contracts where the Buyer has specifically requested a visit from the Seller to carry out urgent repairs or maintenance. If, during that visit, the Seller provides additional services beyond those specifically requested or supplies goods other than replacement parts necessary for the repair or maintenance, the Buyer retains the right of withdrawal in respect of those additional services or goods;
    9. Sales Contracts for audio or video recordings or computer software supplied in sealed packaging, where the Buyer has opened the packaging after delivery;
    10. the supply of newspapers, periodicals or magazines, except subscription contracts;
    11. Sales Contracts concluded at a public auction;
    12. contracts for accommodation other than for residential purposes, transport of goods, car rental, catering or services related to leisure activities, entertainment, sporting or cultural events, where the contract specifies a date or period of performance;
    13. contracts for the supply of digital content not supplied on a tangible medium, for which the Buyer is required to pay, where the Seller has begun performance with the Buyer's prior express consent, the Buyer was informed before performance began that the right of withdrawal would be lost once the Seller had performed the service and acknowledged this, and the Seller provided the confirmation referred to in Article 15(1) and (2) or Article 21(1) of the Consumer Rights Act.
  10. The detailed rules governing withdrawal from a Sales Contract concluded at a distance are set out in the Consumer Rights Act.
  11. This section does not apply to Buyers who are Business Customers, for whom the right of withdrawal from the Sales Contract is excluded. This exclusion does not apply to Business Customers referred to in § 2, paragraph 11.

§ 10. PERSONAL DATA PROTECTION

  1. The Seller is the controller of Buyers' personal data.
  2. As controller, the Seller processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), the Polish Act of 10 May 2018 on Personal Data Protection, and other applicable personal data protection legislation.
  3. The Buyer may consent to the Seller processing their personal data for the purpose of sending the Newsletter to the email address provided by the Buyer.
  4. Detailed information about personal data processing, including the purposes and legal bases of processing and Buyers' rights as data subjects, is set out in the Privacy Policy and Cookie Policy.

§ 11. FINAL PROVISIONS

  1. The Seller reserves the right to restrict access to the Online Store for technical servicing, maintenance or work intended to improve its functionality. The Seller shall make every effort to ensure that such restrictions and interruptions take place at night and last as briefly as possible.
  2. The Seller reserves the right to amend these Terms and Conditions. Amendments shall take effect on the date expressly specified by the Seller, no earlier than 7 days after their announcement, unless an amendment is necessary to ensure compliance with applicable law. Orders placed before an amendment takes effect shall be fulfilled under the terms applicable when they were placed. A Buyer who does not accept the amendments should discontinue use of the Online Store.
  3. Subject to mutual agreement, disputes between the Seller and the Buyer shall be resolved amicably or with the assistance of an independent and impartial mediator.
  4. A Buyer who is a Consumer may:
    1. use out-of-court complaint and redress procedures referred to in the Polish Act of 23 September 2016 on the Out-of-Court Resolution of Consumer Disputes. The entity authorised to conduct such proceedings to which the Seller is subject is the Podkarpackie Voivodeship Inspector of Trade Inspection in Rzeszów, at ul. 8-go marca 5, 35-959 Rzeszów; email: sekretariat@wiih.rzeszow.pl; website: https://ihrzeszow.ires.pl;
    2. submit a complaint through the European Union's online dispute resolution platform (ODR), available at http://ec.europa.eu/consumers/odr/.
  5. If a dispute cannot be resolved amicably, the court with territorial jurisdiction shall be the court competent for the Seller's registered office or principal place of business, namely the court in Rzeszów. For a Buyer who is a Consumer, the competent court shall be determined in accordance with the general rules of jurisdiction.
  6. Matters not governed by these Terms and Conditions shall be subject to the applicable provisions of law, particularly the Civil Code, the Consumer Rights Act, the Act on Copyright and Related Rights, and personal data protection legislation.
  7. These Terms and Conditions are effective from 1 January 2023 and apply to contracts concluded after 1 January 2023. Contracts concluded before 1 January 2023, up to and including 31 December 2022, are governed by the previous Terms and Conditions.